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The Tanzania Communications Regulatory Authority (TCRA), has ordered telecom operators in the country to improve the quality of their voice, data, and SMS services.
According to a statement, the instruction mainly concerned 15 districts where services are below the quality required the watchdog.
At a recent meeting with network operators, the regulator asked Vodacom Tanzania, MIC Tanzania (Tigo), Airtel, TTCL, and Halotel to elaborate plans to improve their services in the targeted districts.
Thereafter, TCRA would conduct another assessment before end of the year to see if they have worked in any regions where the quality of the services has been deemed to be subpar, according to Mwesiga Barongo, Principal Telecom Engineer at TCRA.
Network operators promised to improve their services as recommended by the TCRA to ensure quality services for their subscribers.
“We are committed to making sure that we comply with all the instructions given to us by the authority, and we will make sure we follow all directives unremittingly as provided by our regulator,” said Vodacom’s network director Andrew Lupembe.
The regulator’s initiative follows quality of service (QoS) measurements taken earlier this year in line with its mission to ensure quality services to local users, amid growing demand. Last May, the government opened the 5G market for investments and asked the TCRA to allocate spectrum to service providers, which are ready for 5G trials.
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