Africa: Infobip and Network International bring WhatsApp business services to Africa’s financial institutions

Digital payment solutions provider Network International has partnered with cloud communications company Infobip, to bring WhatsApp for business banking services to financial institutions across Africa.

The collaboration will also help financial institutions deliver premium support and seamless services in a personal, timely, and reliable manner, a statement said.

For individuals this means people can access their money securely and quickly, as well as utilising the latest chatbot technology to help empower customers to take control of their finances.

“We are delighted to introduce WhatsApp banking across Africa with Infobip. Helping financial institutions reach customers through a secure and familiar app is in line with our goal to increase and improve digital banking services across the continent to improve financial inclusion,” said Network International’s Hany Fekry, Group Managing Director – Processing.

Also commenting on the deal, Hana Bilbeisi, Regional Head of Partnerships Sales, Infobip said, “We are delighted to have joined forces with Network International. Empowering individuals and communities through technology and communication is one of our key values at Infobip. By integrating WhatsApp Business API, Network International customers can now access crucial information anytime, anywhere.”

Network International is a leading enabler of digital commerce across the Middle East and Africa, providing a full suite of technology-enabled payment solutions to merchants and financial institutions of all types and sizes.

With offices in Nigeria, South Africa, Kenya, Ghana, and Egypt, Network International has a presence across Africa’s key markets, and the business operates across almost all other African countries.

The company has worked closely with governments and financial institutions in Africa to promote financial inclusion, helping to drive digitisation through innovative products and collaborations such as this one.

Infobip is one of the world’s largest providers of A2P SMS services and will support Network International in its commitment to financial inclusion across Africa.