Global: BT and Infobip Deepen Global Partnership to Deliver AI-Driven Communication Solutions

BT and Infobip have announced an expanded global partnership aimed at delivering AI-powered advanced communication solutions to multinational enterprises around the world.

Building on their successful UK collaboration launched in 2022, the enhanced alliance integrates BT’s Global Voice and inbound contact capabilities with Infobip’s industry-leading cloud communications platform. The collaboration is designed to accelerate innovation in enterprise connectivity, offering organisations seamless, secure, and scalableengagement across multiple communication channels.

The new phase of the partnership will leverage conversational AI to enable enterprises to deliver human-like, intelligent customer interactions at scale — simplifying the creation of dynamic customer journeys through low-code or no-code automation tools.

Under the arrangement, Infobip will now serve as an authorised reseller of BT’s International Contact Global (ICG)suite, which includes international toll-free and inbound voice services. Conversely, BT will offer Infobip’s rich messaging services, including RCS, WhatsApp, and SMS, to its enterprise clients.

This integration allows enterprises to unify their global contact centres into a single virtual network, combining advanced voice and messaging capabilities to enhance customer engagement worldwide. Businesses can now reach customers through rich digital channels, manage inbound calls in over 180 countries, and access phone numbers in more than 130 markets.

Commenting on the development, Colm Sunderland, Sales Director, BT International, said:

“Enterprises globally are seeking smarter, interactive communication systems to enhance customer engagement. By combining BT International’s leading voice solutions with Infobip’s cloud platform, we’re delivering a powerful suite of services to enable Intelligent CX Engagement for our customers.”

Similarly, Matija Ražem, Chief Commercial Telecom Officer at Infobip, described BT as a natural and strategic partner:

“BT is a leader in global telecommunications, and this partnership expansion underscores our shared vision. Powered by AI and built for scale, our unified communications platform will enhance operational efficiency and extend enterprises’ global reach.”

Through this partnership, BT and Infobip are positioning themselves at the forefront of AI-driven enterprise communication, empowering organisations to create smarter, more personalised, and globally connected customer experiences.