Qme Secures $3M Investment to Revolutionize Customer Service Efficiency in Africa

Qme has secured a $3 million funding round to enhance customer service efficiency across Africa, addressing long-standing inefficiencies in queuing systems and appointment scheduling.

Tackling Operational Inefficiencies

The company’s platform aims to solve a widespread issue in the Middle East and North Africa (MENA) region, where outdated queuing methods result in significant time losses. Studies indicate that individuals spend an average of six months of their lives waiting in lines, while 92% of appointments are still booked via phone, leading to a 31% no-show rate.

Since its commercial launch in 2023, Qme has transformed service delivery for over 100,000 customers across healthcare, banking, and government sectors. The company has successfully reduced average waiting times from 116 minutes to just 14 minutes, significantly improving efficiency and customer satisfaction.

Digital Transformation and Sustainability

Beyond reducing wait times, Qme has made significant strides in digitalizing customer service operations. The company reports that it has:

• Lowered phone booking no-show rates to below 1%.
• Replaced paper-based queuing systems with fully digital alternatives, saving approximately 50,000 square meters of paper.

Strategic Partnership with AHOY

Qme is also leveraging its investment by joining AHOY’s Startup Builder Initiative, a program designed to empower 10,000 entrepreneurs and support 30,000 software developers across the MENA region by 2030. The initiative seeks to drive innovation in key sectors, including transportation, aviation, and smart city development.

AHOY, known for its expertise in logistics, aviation, and traffic management, brings advanced technological solutions and market insights that will bolster Qme’s growth strategy.

Scaling for Greater Impact

Maged Negm, CEO and Co-Founder of Qme, emphasized that this investment will strengthen the company’s ability to optimize movement in complex real-world scenarios while enhancing customer experiences. He noted that AHOY’s operational expertise and technology stack would be instrumental in accelerating Qme’s expansion into new markets.

The fresh capital will be directed towards:

• Enhancing Qme’s technology infrastructure.
• Expanding operational reach across Africa and beyond.
• Establishing strategic partnerships to further drive digital transformation in customer service.

With this investment, Qme is poised to redefine service efficiency, streamline appointment management, and drive sustainable innovation across the region.