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The Director-General of the Securities and Exchange Commission (SEC), Emomotimi Agama, has reiterated the Commission’s commitment to leveraging technology to enhance investor confidence and strengthen Nigeria’s position as a globally competitive capital market.
Speaking at the 2025 Customer Service Week celebration held in Abuja, themed “Building the Market of the Future, One Interaction at a Time,” Agama emphasized that digital innovation remains central to the SEC’s service transformation agenda, aimed at boosting transparency, efficiency, and accessibility across all market operations.
He highlighted that the Commission has made significant strides in recent months through the digitisation of internal processes, the rollout of new online service portals, and improved digital engagement with market stakeholders.
According to him, “The digitisation of our processes, the launch of new service portals, and our enhanced digital engagement are all steps in the right direction. These initiatives are designed to make our market more accessible, transparent, and user-friendly.”
While underscoring the importance of technology in enhancing regulatory efficiency, Agama stressed that human interaction remains essential to building and maintaining market trust.
“Technology is only an enabler. The essence of excellent service lies in the human connection — in our ability to listen, understand, and provide solutions that make every stakeholder feel valued,” he said.
Agama further pledged the Commission’s continued investment in digital infrastructure, staff development, and innovative tools to empower frontline officers to deliver superior service to investors.
Describing customer-facing personnel as the “true heroes” of the capital market, he noted that their professionalism and dedication play a critical role in shaping investor confidence and market perception.
Reaffirming the SEC’s vision for a deep, vibrant, and technology-driven market anchored on trust, efficiency, and world-class service delivery, Agama stated, “Let every day be Customer Service Day at the Nigerian SEC and across our capital market. Together, we can build the market of the future — one successful interaction, one resolved complaint, and one satisfied stakeholder at a time.”
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