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Babatunde Olofin, the Managing Director of Moniepoint MFB, underscores the pivotal role of microfinance banks in advancing financial inclusion across Nigeria. His remarks came during the formal inauguration of Moniepoint MFB’s latest office on Admiralty Road in the vibrant Lekki district of Lagos.
“This expansion represents a significant milestone, marking the transition of our MFB office from Oyo-Ibadan Road to Lagos State,” Olofin remarked, affirming the institution’s commitment to catalyzing a society where financial well-being is universally accessible, empowering individuals to realize their aspirations.
In a statement released by Moniepoint Inc, the MD reiterated the institution’s dedication to delivering comprehensive banking services tailored to address the fundamental financial needs of its diverse clientele, amidst Nigeria’s evolving financial landscape shifting towards digital and mobile banking.
Olofin disclosed Moniepoint MFB’s strategic plans aimed at enhancing customer satisfaction by broadening accessibility to address inquiries and requests. He emphasized the bank’s reputation as a preferred financial partner for small and medium-sized enterprises (SMEs) and their stakeholders.
The MD highlighted the pivotal role of the new branch in aligning with the institution’s commitment to customer-centricity, complementing its existing digital banking channels. He emphasized the importance of creating connected experiences—both physical and digital—to deliver best-in-class banking services and foster customer satisfaction.
“While we continue to bolster our digital capabilities, we acknowledge the enduring significance of physical touchpoints for many customers,” Olofin noted, highlighting the importance of face-to-face interactions and personalized service delivery provided by Moniepoint MFB’s dedicated customer service personnel.
He underscored the institution’s vision to cultivate a society where everyone experiences financial empowerment, enabling them to pursue their dreams. Olofin reiterated Moniepoint MFB’s commitment to exceeding stakeholder expectations while driving business growth through seamless customer experiences.
Financial inclusion, entails extending financial services such as savings, credit, payments, pensions, insurance, and remittances to individuals currently underserved by the financial system.
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