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First City Monument Bank (FCMB) has entered into a strategic partnership with Truecaller, the global platform for trusted communication, to enhance customer engagement and strengthen safeguards against fraud.
The collaboration will see FCMB deploy Truecaller’s Customer Experience Solution and Branded Caller ID, ensuring that all calls from the bank display its verified name, logo, and brand identity on customers’ mobile devices. This measure is aimed at reducing impersonation risks, building trust, and enhancing transparency in customer interactions.
In addition to verified calls, FCMB has activated its Business Page on the Truecaller app, enabling customers to recognize, engage with, and verify the bank even before direct contact. This feature not only reinforces customer confidence but also improves the efficiency of FCMB’s outbound communications.
Highlighting the importance of the initiative, Rotimi Famuwagun, Chief Information Officer at FCMB, stated:
“At FCMB, our customers are at the heart of every innovation. Through our partnership with Truecaller, we are strengthening communication security and fostering greater trust. When customers see the verified FCMB name along with our brand identity on incoming calls, they can be assured of transparency, authenticity, and care behind every interaction.”
From Truecaller’s perspective, the move is a step forward in promoting secure digital communication across financial services. Priyam Bose, Global Head of GTM & Developer Products at Truecaller, noted:
“Trust is everything in financial services. By embracing Truecaller’s Customer Experience Solution, FCMB is setting a new benchmark for modern, responsible customer communication, and we are proud to support them on this journey.”
The partnership underscores FCMB’s commitment to digital safety, customer privacy, and fraud prevention — key pillars in an era where cyber threats and impersonation tactics are becoming increasingly sophisticated.
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