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Standard Chartered has launched a Generative AI-powered tool, SC GPT, across 41 markets, enabling over 70,000 employees to enhance operational efficiency and client engagement.
The AI-driven solution is designed to optimize the bank’s productivity, refine sales and marketing strategies to drive revenue, enhance software development through automation, and strengthen risk assessment, management, and reporting processes.
Additionally, Standard Chartered is developing a customized version of SC GPT that integrates group data to address organization-specific challenges more effectively. Local teams are also leveraging the tool to create market-specific solutions, including digital marketing enhancements, translation services, and customer engagement initiatives.
Bill Winters, Group Chief Executive of Standard Chartered, emphasized the transformative potential of Generative AI in financial services, stating:
“We have a distinctive and increasingly differentiated strategy. The potential for GenAI to revolutionize cross-border and affluent banking is game-changing. By harnessing GenAI responsibly, we are driving efficiencies, transforming service delivery, and reinforcing our leadership in digital banking. This is just the beginning of our journey to innovate and create long-term value for our clients, colleagues, and communities.”
With this AI-driven initiative, Standard Chartered continues to solidify its position at the forefront of digital banking innovation.
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