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PalmPay has strengthened its commitment to responsible data governance and customer information security through a specialised two-day data protection workshop for employees and the launch of its internal Privacy Champions Programme.
The initiative is aimed at deepening privacy awareness, strengthening accountability, and promoting responsible data handling across the organisation as concerns around data security continue to grow.
The move comes at a critical time for Nigeria’s digital ecosystem. According to a recent data breach analysis by cybersecurity firm Surfshark, Nigeria recorded over 281,500 compromised user accounts in the first quarter of 2026, ranking 34th among the world’s most affected countries for data breaches.
The workshop, facilitated by the Nigeria Data Protection Commission and leading Data Protection Compliance Organisation TechHive Advisory, provided PalmPay employees with practical insights into privacy governance, regulatory obligations, incident awareness, and the critical role staff play in safeguarding personal data.
The training forms part of PalmPay’s broader efforts to strengthen compliance with the Nigeria Data Protection Act (NDPA) 2023 and reflects the company’s continued investment in protecting customer information while fostering a culture where privacy is treated as a shared responsibility.
A key highlight of the initiative is the launch of the Privacy Champions Programme, which establishes a network of employee representatives across business units to promote privacy best practices, support internal awareness, and reinforce data protection standards throughout the organisation.
By embedding privacy considerations into daily operations, the programme is expected to improve accountability and further strengthen customer trust in the platform.
Speaking on the initiative, PalmPay Managing Director Chika Nwosu said protecting customer information remains central to the company’s operations and long-term credibility.
“At PalmPay, safeguarding customer data is fundamental to the trust our users place in us every day and remains a core part of our operations,” Nwosu said.
He noted that rising data breach incidents place greater responsibility on organisations handling personal data to ensure information is collected, processed, stored, and protected responsibly.
“This specialised training reflects our continued investment in strengthening internal awareness and ensuring our teams remain equipped to uphold the highest standards of data privacy and protection,” he added.
As a digital financial services platform serving millions of users, PalmPay said privacy and data protection remain embedded within its operational culture, supported by continuous investments in governance frameworks and security practices.
The fintech also urged customers to adopt safer digital habits, including safeguarding account credentials, exercising caution when sharing personal information online, and promptly reporting suspicious activity.
Nwosu emphasised that building a secure digital ecosystem requires collaboration among businesses, regulators, and users, noting that sustainable trust in digital finance depends on collective responsibility and strong privacy standards.
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