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PalmPay, one of Nigeria’s fastest-growing digital banking platforms, has been named Consumer-Friendly Business of the Year 2025 by the Lagos State Consumer Protection Agency (LASCOPA) during its annual Consumer Service Week and Awards Ceremony.
The event, held at Adeyemi Bero Hall, The Secretariat, Alausa, Ikeja, celebrates organisations that demonstrate exceptional commitment to consumer rights, service quality, and customer satisfaction. PalmPay’s recognition underscores its leadership in delivering secure, innovative, and inclusive financial solutions to millions of Nigerians.
Speaking on the recognition, Opara Onyinyechi, Senior Regulatory Compliance Specialist at PalmPay, expressed appreciation to LASCOPA, noting that the award reflects the company’s unwavering focus on customer-centric innovation.
“We are deeply honoured to receive the Consumer-Friendly Business of the Year Award from LASCOPA. This recognition reaffirms our dedication to putting customers first. At PalmPay, we remain committed to building trust, accessibility, and innovation in digital financial services, ensuring every user enjoys a seamless and secure experience,” she said.
Since debuting in Nigeria in 2019, PalmPay has expanded its footprint to over 35 million users, processing an average of 15 million transactions daily. Through its mobile app and extensive agent network, the platform offers services such as mobile payments, savings, and micro-insurance, and currently operates in Ghana, Tanzania, and Bangladesh.
The Consumer Service Week and Awards, a global initiative, spotlights organisations that uphold consumer protection and promote fair business practices. PalmPay’s recognition not only celebrates its customer-focused approach but also cements its role as a trusted digital financial partner driving financial inclusion and empowerment across Nigeria.
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