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United Bank for Africa (UBA) Plc has unveiled a major enhancement of its digital banking infrastructure, upgrading its Point of Sale (POS) terminals and UBA MONI App to deliver faster, more secure, and user-friendly payment solutions for customers and businesses across the continent.
The upgrades are part of the bank’s strategic drive to deepen digital inclusion, empower small and medium-sized enterprises (SMEs), and simplify banking under the campaign theme: “Innovation for Progress: Empowering SMEs, Connecting Communities, Simplifying Banking.”
Empowering Merchants Through Innovation
The newly enhanced POS terminal introduces a suite of features tailored to modern business needs, including instant settlement, real-time transaction monitoring, pay-by-link functionality, and a 100% transaction success rate. It offers unmatched reliability and speed, making it suitable for businesses of all sizes across Africa’s dynamic retail landscape.
Complementing this, the revamped UBA MONI App—central to the bank’s agency banking network—now includes new capabilities such as pay-by-transfer, enhanced security via secret questions, an intuitive inbox, and a redesigned homepage. These improvements are built on its existing functionalities, including instant account opening using BVN/NIN, cash deposits and withdrawals, airtime and data purchases (with agent discounts), and real-time transfers.
Strengthening UBA’s Digital Ecosystem
As UBA scales operations and deepens financial access, the digital platform enhancements aim to bolster security, enhance transaction speed, and integrate seamlessly with other banking channels such as UBA’s mobile app, internet banking, and AI-powered chatbot, Leo.
With over 1,000 branches and service points, 2,669 ATMs, and more than 430,000 deployed POS terminals across Africa, UBA is one of the continent’s most digitally connected banks. As of 2024, the bank boasts 32.6 million digital banking customers, including 5.8 million Leo users, and over 21.2 million active cardholders.
This digital transformation is paying dividends. In 2024, UBA recorded ₦236.3 billion in e-banking income, up from ₦125.6 billion in 2023—a 91.9% year-on-year growth. Digital banking now contributes 40% of the bank’s fee and commission income, reflecting the growing adoption of its tech-led services.
UBA’s Broader Digital Strategy
UBA’s diverse digital channels include:
- UBA Mobile App – for transfers, bill payments, card management, and account monitoring
- UBA Internet Banking – for local and international transactions
- UBA Leo – a chatbot banker available on WhatsApp, Facebook Messenger, and Apple Business Chat
- *UBA USSD (919#) – for basic mobile banking without internet
- UBA QR / mPOS – for scan-to-pay functionality
- UBA Payment Gateway / e-BillsPay – enabling online payments for merchants and billers
According to Group Managing Director/CEO Oliver Alawuba, UBA’s goal is to digitally process 95% of transactions, up from the current 90%. Under his leadership, the bank has strengthened its digital infrastructure, transformed customer service, and expanded globally—including entry into France and Saudi Arabia.
“Digital transformation is not just about technology—it’s about delivering better value to customers, managing costs, and strengthening trust,” Alawuba said.
Driving Impact for SMEs and Agent Networks
Shamsideen Fashola, Group Head of Retail and Digital Banking at UBA, emphasized that the upgraded digital tools are designed to boost SME competitiveness and agent efficiency.
“The next-generation UBA POS isn’t just a payment device—it’s a business accelerator. The enhanced MONI App gives our agents a powerful platform to serve underserved communities with speed and transparency,” he stated.
Alero Ladipo, UBA’s Group Head of Marketing and Corporate Communications, reaffirmed the bank’s customer-centric approach:
“We know that speed, transparency, and reliability are critical to business success. The new POS and MONI App reflect our promise to support growth through innovation and trusted partnerships.”
Conclusion
With these digital upgrades, UBA continues to reinforce its position as a leading pan-African bank committed to inclusive finance and technology-led growth. Merchants, SMEs, and agent banking partners are encouraged to explore these new offerings by visiting UBA branches or accessing more information on the bank’s website.
UBA’s promise remains clear: to empower businesses, connect communities, and transform banking through innovation.
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