Africa: UBA Launches Innovative ‘Scan to Resolve Complaint’ Portal

UBA Launches Innovative 'Scan to Resolve Complaint' Portal
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United Bank for Africa (UBA) Plc, Africa’s Global Bank, has introduced a groundbreaking solution called the ‘Scan to Resolve Complaint’ Portal, accessible via This innovative platform aims to enhance customer satisfaction by swiftly addressing and resolving customers’ disputes.

The ‘Scan to Resolve Complaint’ portal, powered by a Quick Response (QR) code, represents a pioneering initiative by UBA to revolutionize customer service and streamline complaint resolution processes.

Designed to offer convenience and efficiency, the portal allows customers to resolve various concerns, including issues related to failed transactions, from the comfort of their homes or businesses.

Olukayode Olubiyi, Head of Digital Banking at UBA, highlighted the functionality and benefits of the ‘Scan and Resolve Complaint’ portal. He explained that customers experiencing difficulties with transactions conducted online, at Point of Sale (PoS) machines, or Automated Teller Machines (ATMs) will receive prompt responses and resolution within 72 hours.

“Our customers are our top priority, and we are committed to continuously innovating to meet their needs. The ‘Scan and Resolve Complaint’ portal is a solution-driven platform that ensures quick and efficient resolution of customer complaints and issues,” Olubiyi stated.

He further emphasized the portal’s user-friendly interface and seamless integration, simplifying the complaint logging process for customers and facilitating swift resolution.

Upon lodging a complaint through the portal, customers undergo an instant verification process, receiving notifications as resolution efforts commence. The ultimate goal is to ensure customer satisfaction through timely and effective resolution of issues.

Michelle Nwoga, Group Head of Customer Experience at UBA, underscored the bank’s dedication to delivering exceptional services and continually enhancing service delivery standards.

“UBA remains committed to providing the best value for our customers, leveraging interactive and user-friendly interfaces to create numerous opportunities for our customers, all from the convenience of their homes,” Nwoga affirmed.

With a workforce of 25,000 employees and a customer base exceeding 35 million globally, UBA is one of the largest employers in the African financial sector. Operating across 20 African countries, as well as in the United Kingdom, the United States, France, and the United Arab Emirates, UBA is at the forefront of financial inclusion and technology-driven banking services.

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