![\"Smartphone](\"https:\/\/i0.wp.com\/static.dw.com\/image\/60339064_902.jpg?w=1170&ssl=1\")
<\/div>\n<\/div>But Uwanziga remains skeptical. “I don’t trust this digital system,” she told DW. “There might be a misdiagnosis, a patient may experience certain symptoms identical for different illnesses. It’s better to see a doctor for a comprehensive checkup.”<\/p>\n
The idea behind Babyl<\/h3>\n
Babyl Rwanda is aware of the skepticism. But it has tried\u00a0to allay any doubts with an elaborate philosophy that it traces back 2,500 years to the ancient city of Babylon.<\/p>\n
“Citizens needing medical advice often gathered in the town square to share thoughts on treatments for common illnesses,” the company points out on its website. “This is one of the earliest examples of democratising healthcare.”<\/p>\n
The idea is simple: A registered patient sends an SMS code to arrange an appointment, and\u00a0a\u00a0doctor calls the patient’s\u00a0mobile phone at the arranged time. The patient’s\u00a0local pharmacy or health care facility will dispense the prescribed medicine or conduct laboratory tests in line with further SMS codes sent via Babyl.<\/p>\n
‘Not easy to penetrate the market’<\/h3>\n
Calliope Simba is Babyl Rwanda’s medical director and\u00a0described the company’s rocky road to success.<\/p>\n
“It was not easy to penetrate the market because of low levels of literacy in digital health care services,” Simba told DW. “We have another milestone to reach in making sure that everyone in the country understands that doing consultations online is possible.”<\/p>\n
Simba hopes that in the long run his services will help improve access to medical services and mitigate a number of problems caused by the sector’s many deficits.<\/p>\n
“There is a shortage of human resources in health and we have a doctor-patient ratio of 1-to-80,000,” he said. Furthermore, many physicians or nurses would prefer to work in cities, he said. Digital consultations would therefore make it easier to access services in rural areas.<\/p>\n
Digital services help to reduce health costs<\/h3>\n
Ensuring accessibility of health services remains a huge challenge for many African countries. According to the World Health Organization, Africa has an average of three doctors per 10,000 people \u2014 compared with Germany which has\u00a084 doctors per 10,000 people.<\/p>\n
In African countries, health centers are often far away, equipment is insufficient and services are expensive, according to the Global Perspectives Initiative, a German NGO that works to develop new approaches toward\u00a0fulfilling the UN’s sustainable development goals.<\/p>\n
Health insurance is\u00a0rare in Africa, where many people have to pay for medical services themselves. In this context, digital services help to further reduce costs\u00a0such as traveling long distances to visit doctors.<\/p>\n
Africa leading\u00a0the way in\u00a0digital health strategies<\/h3>\n
Hannah H\u00f6lscher, project manager for global health at the Global Perspectives Initiative, spoke with\u00a0DW about how\u00a0digital technology has helped\u00a0to develop health services on the continent.<\/p>\n
“LifeBank in Nigeria offers a 24\/7 service that delivers blood and oxygen straight to your door,” she said. “In Kenya, Suri Health runs a virtual hospital that allows for doctors’ appointments.<\/p>\n
“Africa has a young population, many of these young people are well-educated and well-acquainted with digital technologies,” H\u00f6lscher said.” Forty-one\u00a0countries have laid out digital health strategies. There is no such thing in European countries.”<\/p>\n
However, financing for such programs is still a hurdle, she added, calling for more investment in the sector.<\/p>\n
Infrastructure,\u00a0education\u00a0key to expanding health services<\/h3>\n
Michael Hobbins from Swiss NGO SolidarMed also highlighted Africa’s innovative potential. In the health sector, however, he sees enormous variation between countries and regions.<\/p>\n
“You will find hospitals where there is no computer or internet connection and documentation is kept in large, handwritten books,” Hobbins told DW.<\/p>\n
“At times, papers holding data are transported several kilometers for digitization.” Other, mainly private hospitals in big cities, had switched to digital-only, he pointed out.<\/p>\n
Hobbins called for investment in infrastructure and education, pointing out the danger of relying on digital services in areas with digital illiterates. In such areas, he said, patients would still depend on face-to-face contact.<\/p>\n
Hobbins also pointed to a number of legal issues still to be clarified: Who holds the right to patients’ data, who can access them, how are they safeguarded?<\/p>\n
“Digitalization is important in developing health services, but it is not key,” he said.<\/p>\n","protected":false},"excerpt":{"rendered":"
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