Nigerian health technology company Plural Health, formerly known as Plateaumed, has announced a strategic relaunch aimed at tackling one of Africa’s most persistent healthcare challenges — fragmentation. With an expanded mission and a suite of intelligent digital platforms, the company is positioning itself to drive connectivity and efficiency across the continent’s healthcare ecosystem.
In a statement, Plural Health highlighted that while many African countries are advancing efforts toward universal health coverage, disjointed systems remain a major roadblock. “From disconnected hospital networks to inefficient insurance processing and siloed patient records, Africa’s health systems are often hampered by a lack of coordinated digital infrastructure,” the company noted.
To solve this, Plural Health is building interoperable platforms that bring together service providers, insurers, governments, and patients on a single, connected infrastructure.
Chief Executive Officer Dr. Dare Ladejobi explained that many providers across Africa have adopted digital tools in isolation, leading to inefficiencies in claims processing, duplicated workflows, and a fragmented patient experience.
“Healthcare in Africa doesn’t lack digital tools — it lacks integration,” said Ladejobi. “We’re not just deploying software; we’re building the backbone that connects healthcare delivery across sectors, geographies, and income levels.”
A New Suite of Integrated Platforms
Plural Health’s expanded offerings include:
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NeoEHR: A cloud-based electronic health record platform tailored for African clinical environments. It supports end-to-end workflows including patient documentation, inventory management, and embedded payment solutions.
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NeoInsure: Designed for insurers and health maintenance organisations (HMOs), this platform automates claims processing, curbs fraud, and enables digital enrolment via USSD and mobile apps — critical tools for expanding access in rural and underserved communities.
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myNeo: A mobile app for patients to manage their health journey — from tracking appointments and viewing test results to accessing prescriptions across multiple care providers.
Together, these platforms form a scalable, interoperable infrastructure that can support government health insurance schemes, private hospitals, and community health networks.
From Rebrand to Impact
Dr. Ladejobi emphasised that the transformation from Plateaumed to Plural Health goes beyond a name change. The company has already powered over one million patient interactions across more than 60 healthcare facilities in Nigeria. During the COVID-19 pandemic, it developed real-time triage tools via WhatsApp, USSD, and IVR, which were deployed to support federal response efforts — showcasing its ability to scale quickly and effectively.
Now, with a renewed vision, Plural Health aims to serve as the digital backbone of Africa’s health transformation — not just by digitising healthcare, but by connecting it.
“To achieve equitable, data-driven healthcare at scale, Africa needs more than innovation — it needs integration,” said Ladejobi. “Plural Health is delivering both.”
