Global: UAE Central Bank launches unified e-KYC platform to streamline onboarding

The Central Bank of the UAE has unveiled a nationwide electronic Know Your Customer (e-KYC) platform, marking a significant step toward modernising digital identity verification and onboarding across the country’s financial ecosystem.

Developed in partnership with technology firm Norbloc, the platform is designed to enable banks, financial institutions, and fintechs to onboard customers more efficiently through faster, more secure, and reliable processes. The initiative is also expected to significantly reduce turnaround times and operational costs associated with traditional KYC procedures.

According to the regulator, the e-KYC platform introduces a centralised framework that allows institutions to access verified customer data in real time from multiple trusted sources, improving accuracy while minimising duplication and manual intervention.

Saif Humaid Al Dhaheri, Assistant Governor for Banking Operations and Support Services, described the rollout as a strategic shift toward a more resilient and digitally driven financial system.

“The development of the e-KYC platform represents a transformation toward a more efficient financial ecosystem. It enables institutions to move away from resource-intensive processes to digital models that accelerate access to financial services and reduce costs,” he said.

Norbloc CEO Astyanax Kanakakis noted that the platform leverages advanced technologies to enhance data security and interoperability, while aligning with global standards for digital identity management.

“Financial institutions will be able to access trusted data in real time, improving operational efficiency while ensuring compliance with international standards. At the same time, users retain control over how their data is accessed and shared,” he added.

The rollout reflects a broader global trend toward digital identity infrastructure as regulators seek to strengthen compliance, improve customer experience, and support financial inclusion in an increasingly digital economy.

By introducing a unified e-KYC system, the UAE is positioning itself to enhance regulatory oversight while enabling faster access to financial services for individuals and businesses.